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Copilot Studio

Create AI agents that help people find information, complete tasks and get more done

Organisations are under increasing pressure to improve service, reduce administration and provide faster access to information. At the same time, teams are expected to manage growing volumes of enquiries, requests and routine tasks.


Copilot Studio enables organisations to create AI-powered agents that can answer questions, access business knowledge and take action across systems and processes. Built as part of the Microsoft Power Platform, it provides a practical way to introduce AI into everyday operations without large-scale development projects.

Copilot Studio
CopilotPower PlatformPower AppsPower AutomateDataverseDynamics 365 Business CentralDynamics 365 SalesDynamics 365 Customer ServiceAzure

Why Copilot Studio?

Many organisations want to take advantage of AI but struggle to identify practical use cases that deliver measurable value.

 

Common challenges include:

 

 

 

 

 

Copilot Studio helps address these challenges by creating AI agents that provide information, guide users through processes and support everyday activities.

  • Employees spending time answering routine questions
  • Knowledge spread across systems, websites and documents
  • Repetitive requests creating pressure on service teams
  • Delays caused by manual information gathering
  • Difficulty scaling support without increasing costs
  • Limited access to organisational knowledge
  • Growing interest in AI but uncertainty about where to start

Key capabilities

AI-powered agents

Create conversational agents that interact naturally with employees, customers, supporters, members or partners, helping users access information and complete tasks more efficiently.

Connected organisational knowledge

Give agents access to information held within SharePoint, Microsoft 365, websites, Dataverse and other business systems, helping ensure responses are based on trusted organisational content.

Actions and automation

Allow agents to go beyond answering questions by triggering workflows, creating records, starting approval processes or interacting with connected systems.

Multi-channel experiences

Deploy AI agents across websites, Microsoft Teams, customer portals and digital channels, making support available wherever users need it.

Faster access to information

Help users find answers, documents and guidance more quickly, reducing the time spent searching for information or contacting support teams.

Governance and control

Benefit from Microsoft security, governance and administration capabilities, helping organisations introduce AI responsibly and maintain oversight of how agents are used.

Typical use cases

Provide faster access to information for supporters, volunteers, beneficiaries and internal teams.

 

Common scenarios include:

 

  • Volunteer support
  • Grant programme enquiries
  • Fundraising information
  • Internal knowledge assistants
  • Supporter self-service

Why mhance?

Turning AI into something practical

AI delivers the greatest value when it solves real problems. We help organisations identify where intelligent agents can reduce effort, improve experiences and deliver measurable outcomes.

Built using your knowledge and processes

The most effective agents reflect the way your organisation operates. We help connect agents to your content, systems and workflows so they deliver relevant, useful responses.

Supporting adoption and trust

Introducing AI successfully requires more than technology. We help organisations establish governance, manage risk and ensure users feel confident using AI-powered tools.

Part of a wider Microsoft strategy

Copilot Studio works best when it sits within a connected Microsoft ecosystem, supporting wider investments in Dynamics 365, Business Central, Power Platform, Microsoft 365 and Copilot.

Ready to improve what matters most?

Tell us what you’re looking to achieve, and our team will help you find the right solution for your organisation.

Talk to us